Accessibility Statement

Performance Lab Physio is committed to providing accessible, inclusive, and respectful services for all patients. We aim to ensure that everyone can access our facilities, services, and information in a way that supports their individual needs.

This statement aligns with the Equality Act 2010 and our duty to make reasonable adjustments for people with disabilities.

 

Our Commitment​

We are committed to ensuring that no person is disadvantaged when accessing physiotherapy, rehabilitation, or performance services due to disability, health condition, injury, or any other protected characteristic.

We will make reasonable adjustments to ensure that our services are accessible wherever practicable.

 

Clinic Accessibility

Our clinic aims to provide:

• Step-free access where possible

• Wide doorways and clear internal walkways

• Accessible treatment rooms

• Accessible toilet facilities (where available on site)

• Seating in reception and waiting areas

If you require specific access arrangements, we encourage you to contact us in advance so we can prepare accordingly.

 

Appointment Accessibility

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We can provide adjustments such as:

• Longer appointment times

• Assistance with forms or paperwork

• Support for people with mobility, hearing, visual, or cognitive impairments

• Modified treatment techniques or environments

• Quiet or low-sensory appointment times where available

• Telehealth appointments for those unable to attend in person

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Communication & Information

We aim to make communication clear and accessible. We can provide:

• Information in plain language

• Verbal explanations of written material

• Electronic copies of forms or exercise programs

• Alternative formats upon request, where reasonably possible

If you use assistive technology or require communication support, please let us know.

Carers, Support Persons & Assistance Animals

 

You are welcome to attend your appointment with:

• A carer or support person

• An interpreter

• A registered assistance dog

These supports are welcome in all areas of the clinic.

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Feedback & Complaints

We welcome feedback about accessibility. If you experience any barriers when accessing our services, please contact us so we can address the issue and improve our service.

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Performance Lab Physio
Email: physio@theperformance-lab.co.uk
Phone: 01254 457867

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We will review and respond to all accessibility concerns promptly and respectfully.

Continuous Improvement

We regularly review our facilities, systems, and policies to identify ways to improve accessibility and inclusion for all patients.